Customer Service Representative (Guiding & Web Tension Specialist)

Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order review, and support after the sale.

Duties and Responsibilities:

High level of quoting experience to provide the best customer service in the industry

Strong mechanical aptitude with ability to provide conceptual solutions

Provide the best customer service in the industry

Cultivate an open communication environment

Support the department head to meet and exceed company objectives in an efficient manner

Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.

Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.

Estimate margin dollars based on equipment costs on quotations and orders

Handle Customer discussions concerning application and quotation issues.

Ability to perform equipment troubleshooting and installation oversight.

Act as a project manager for your projects through engineering and manufacturing as necessary – working with customers, vendors, and internal customers

Involvement with engineering during system testing

Maintain records, files, and databases for future reference

Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options

Function as customer advocate and represent the customer’s interests regarding quality issues and interpretation of customer’s needs and specifications

Assist other departments as needed

Other duties as assigned to meet departmental and Company objectives.

Minimum Qualifications

Education/Experience:

Preferred: Bachelor’s degree in Engineering (Mechanical preferred but not limited to) or similar field with one to two years’ experience,

or

Bachelor’s degree in business or technology with three to five years’ experience,

or

Associate degree with three to five years’ experience.

or

Industry Knowledge with five year’ plus experience

Able to handle pressure well, be self-motivated and detail oriented

Ability to work collaboratively across functions to accomplish goals and meet company objectives

Ability to balance expectations for job duties with a creative approach for problem solving

Integrity and high ethical standards

Excellent communication skills, both oral and written

Other Candidate Qualifications:

Understands business implications of decisions

Ability to work in a team environment

Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the company’s goals

Ability to work independently without supervision

Ability to “think on your feet”, creative problem solving, determine and advocate customer needs

Personable and able to develop and maintain good relationships

Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities

Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs

Ability to negotiate with customers, suppliers, and coworkers

Ability to effectively balance between customer satisfaction and optimizing financial returns

Technical aptitude with the knowledge of or ability to learn engineering concepts

Ability to read drawings and technical specifications of CAD work

Knowledge of Windows-based applications; experience with Salesforce and Epicor ERP is a plus

Understanding or ability to learn Ethernet-based networking

Physical Requirements

Ability to sit for extended periods of time

Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

Position located in Oklahoma City, OK (Hybrid after 1-year on-site training period)

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.