Technical Project Manager

Technical Project Manager - Job Description

About Decisions

Decisions is a fast-growing software company that helps organizations automate complex business processes with one platform for workflows, rules, integrations, and AI agents.

Trusted by enterprise and mid-market customers across industries, Decisions enables teams to modernize operations, improve accuracy and compliance, and deliver solutions faster in a governed environment. Our Professional Services team is central to that outcome. We partner closely with customers to scope, implement, and launch solutions that solve real operational problems and create measurable business value.

The Role

This is a client-facing solution ownership and implementation leadership role that blends product thinking with strong project management discipline.

You will lead engagements from problem framing and solution definition through execution planning, delivery, and go-live readiness ensuring that what is built is both valuable and successfully delivered .

You will partner closely with Customers , Technical Leads , Architects, and Professional Services leadership to shape solutions that are feasible, aligned to business outcomes, and executable at a high level of quality.

This role is for a project manager who is comfortable navigating ambiguity, defining value-driven scope, making trade-offs, and maintaining momentum across both discovery and delivery phases through effective communication and using influence.

Success in this role means more than delivering on time; it means ensuring the right solution is defined, delivered effectively, and adopted to achieve measurable business outcomes.

A successful Technical Project Manager brings a strong foundational understanding of the Decisions platform and can work credibly with technical leaders to facilitate solution discussions, assess implications, and support sound delivery decisions.

What You’ll Lead

Problem Framing Solution Definition

Lead structured discovery to understand customer problems, goals, and constraints

Translate business needs into clear problem statements and outcome-driven MVP definitions

Shape solution approaches in partnership with Technical Leads and Architects, ensuring feasibility and value alignment

Challenge and refine requirements to focus on business impact, not just feature completeness

Define scope boundaries that reflect prioritized value, not just initial requests

Delivery Planning Execution

Lead project scoping, planning, and execution from kick-off through deployment, defining clear scope boundaries, milestones, and ownership

Translate solution scope into actionable delivery plans and structured backlogs

Identify risks, dependencies, and scope changes early and drive structured resolution

Facilitate backlog clarity, milestone tracking, and deployment readiness

Act as the single source of truth for project status, risks, decisions, and next steps

Manage scope control throughout the engagement by flagging scope creep, leading change order conversations, and helping maintain alignment to contract scope and expected outcomes

Leverage delivery tooling and reporting mechanisms to keep project health, customer updates, and internal visibility clear and current

Dynamic Scope, Value, Team Leadership

Continuously align delivery to changing requirements, technical realities, and business priorities

Make informed trade-offs between scope, timeline, and value in partnership with stakeholders

Re-prioritize work based on impact, feasibility, and delivery progress

Ensure alignment between contracted scope, intended outcomes, and actual delivered value

Coordinate cross-functional project teams , helping align Developers, Architecture, and customer stakeholders around priorities and delivery goals.

Provide day-to-day delivery leadership so team members understand what is needed , when it is needed , and how their work connects to the client’s intended outcomes.

What We’re Looking For

6+ years leading client-facing software, SaaS, or platform implementations

Strong experience defining and shaping scope , not just managing it

Ability to operate across both discovery (what/why) and delivery (how/when)

Confidence working with senior client stakeholders and leading clear communication in both steady-state and high-pressure situations

Ability to partner credibly with technical leaders on architecture, integrations, and delivery trade-offs, with a foundational understanding of the Decisions platform.

Strong ownership mindset, with focus on customer outcomes, usability, and value realized

Calm, organized, and solution-oriented under pressure

Experience in Professional Services, consulting, or implementation environments preferred

Experience with workflow automation, integration-heavy solutions, or process transformation is a plus

Why J oin the Decisions Professional Services Team:

This role goes beyond traditional project management by combining product-level thinking…