Director of Payments and Risk Operations

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

Tekmetric is seeking a seasoned payments and risk leader to own the full payments operations lifecycle for its growing embedded fintech platform. As Director of Payments and Risk Operations , you will play a critical leadership role in shaping the future of our embedded fintech business. You will build the reporting infrastructure that keeps leadership and cross-functional partners informed in real time, drive the shift from manual to AI-assisted decisioning, and serve as the primary operational partner to Stripe. This is a high-ownership, high-visibility role for an operator who thrives on data, accountability, and building scalable systems from the ground up.

You will be responsible for:

Owning the full payments operations lifecycle: merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling

Defining and managing against core operational metrics: approval rates, loss rates, dispute win rates, time-to-decision, and cost per account

Building the reporting infrastructure that makes those metrics visible — dashboards, data pipelines, and operational scorecards that give leadership and cross-functional partners a clear, real-time view of payments health

Using that reporting to manage the business: identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes

Presenting operational performance to leadership and cross-functional stakeholders with clarity and confidence — no hand-waving on numbers

Expanding further into automated, AI-assisted decisioning — humans manage exceptions, systems manage volume

Deploying rules-based and AI-assisted workflows to reduce manual overhead without introducing risk blind spots

Owning portfolio-level loss performance — balance growth, risk appetite, and customer experience with real accountability

Designing and refining underwriting and monitoring strategies as GMV scales; proactively identify emerging risk patterns before they become portfolio problems

Maintaining controls aligned with Stripe's infrastructure and card network obligations

Owning the operational relationship with Stripe and relevant partners

Partnering with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards

Serving as the central accountability point for Payments Ops across Product, Engineering, CX, Sales, and Finance

Building and lead…