Certified Medical Assistant / Phlebotomist – Primary Care

Medical Assistant / Phlebotomist – Primary CareJob Summary

We are seeking a dedicated, upbeat, compassionate, and highly motivated Medical Assistant/Phlebotomist to join our growing Primary Care practice.

This position is ideal for someone who enjoys both direct patient care and being actively involved in the day-to-day operations of a medical practice. As a growing clinic, every team member plays an important role in creating an exceptional patient experience, supporting providers, improving workflows, and helping the practice continue to grow.

The ideal candidate is professional, dependable, positive, proactive, adaptable, and genuinely enjoys helping people. We are looking for someone who takes pride in representing the practice, treats every patient with kindness and respect, and consistently looks for opportunities to improve patient care, clinic operations, and their own professional development.

We are not simply looking for someone to perform assigned tasks. We are looking for a team member who takes pride in their work, actively contributes to the success of the practice, and is invested in delivering an outstanding experience for every patient. The right candidate will be proactive, adaptable, eager to learn, and excited to grow alongside a practice that is continuously evolving and improving.

Spanish-speaking candidates are preferred but not required.

Automatic pay increases are available based on tenure, performance, and contribution to the practice. We invest in our employees and want them to grow with us.

Clinical Responsibilities

• Assist healthcare providers with patient examinations and procedures including EKGs, ultrasounds, vaccines, injections, IV therapy, and other office-based procedures.
• Perform patient intake including:
• Vital signs
• Chief complaint documentation
• Medication reconciliation
• Allergy review
• Medical history collection
• Administer immunizations, intramuscular injections, over-the-counter medications, and prescription medications under physician direction.
• Perform phlebotomy on both adult and pediatric patients.
• Order laboratory testing, collect specimens, properly label samples, and coordinate laboratory pickups.
• Assist with in-office procedures when necessary.
• Maintain accurate and timely patient documentation.
• Educate patients regarding treatment plans, medications, preventive care, and follow-up instructions.
• Support efficient patient flow throughout the clinic.
• Provide phone-based support for patients with chronic medical conditions as time allows.
• Maintain clinic cleanliness and compliance with healthcare regulations and safety standards.

Administrative & Patient Service Responsibilities

• Answer incoming phone calls professionally and courteously.
• Respond to patient messages through the Healow patient portal.
• Schedule appointments and coordinate patient care needs.
• Complete medication and medical device prior authorizations.
• Process prescription refill requests and provider-authorized prescriptions.
• Assist with patient registration, insurance verification, and other administrative duties as needed.
• Support front-office operations and help ensure patients receive a welcoming, professional experience from the moment they contact the practice.
• Serve as a positive representative of the practice in all patient interactions, whether in person, on the phone, or electronically.
• Help identify opportunities to improve patient satisfaction and office efficiency.

Growth & Practice Development

As a growing practice, we value team members who are willing to contribute beyond their basic job responsibilities.

You will have opportunities to:

• Help develop and improve office workflows and clinical processes.
• Research new systems, tools, and ideas that improve patient care and operational efficiency.
• Assist with creating and refining procedures as the practice grows.
• Contribute ideas that improve the patient experience.
• Learn new skills and take on additional responsibilities based on your interests and strengths.
• Participate in continuous improvement efforts throughout the practice.

We are looking for someone who embraces change, enjoys learning, and is excited to help build something meaningful alongside the physicians and leadership team.

Qualifications

• Certification as a Medical Assistant or equivalent training is required.
• Demonstrated competency in phlebotomy is required.
• Previous experience in an outpatient medical practice preferred.
• Strong customer service and patient communication skills required.
• Ability to communicate professionally and compassionately with patients of all ages, including pediatric and geriatric populations.
• Excellent organizational, multitasking, computer, communication, and interpersonal skills.
• Ability to remain positive, professional, and patient-focused in a busy clinical environment.
• Willingness to learn new technologies, systems…