Marcus by Goldman Sachs, Back Office Operations Manager, Associate, Richardson, TXDraper, UT

## About Marcus by Goldman Sachs

Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs. We operate as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for millions of customers and delivering a fully digital experience without physical branches.

### The role

As a Back Office Operations Manager overseeing the Legal Document Review team, you will lead leaders and provide strategic direction and high-level oversight to Team Leaders who report to you. This role is focused on driving operational excellence across legal workstreams, specifically Probate, Escheatment, and Power of Attorney (POA) document reviews. You will empower your direct reports to maintain rigorous standards of accuracy, compliance, and performance while optimizing complex legal workflows, mitigating operational risks, and directing initiatives that support the firm’s long-term governance and resilience goals.

You will:

• Oversee high-performing operations teams to achieve business goals in customer service and maintain employee satisfaction through leadership, communication, coaching and professional development for your direct reports and their teams.
• Prioritize objectives and implement strategies as part of the leadership team to achieve company initiatives.
• Manage and ensure the accuracy and efficiency of all document review processes, including identifying and mitigating risks associated with those processes and the Escheatment process in particular.
• Collaborate with Legal stakeholders to achieve mutual goals and proactively resolve potential issues and escalations.
• Form and lead internal teams, providing guidance and mentorship as needed and driving improvements in business processes to ensure optimal resource utilization and audit‑compliant administrative processes and strategy.
• Perform root cause analysis following events and partner with key stakeholders, including Product and Engineering, to implement additional controls when needed.
• Create executive-level presentations on an ad hoc basis, communicating concisely and effectively to senior management with visual representation of analysis and proposals for necessary enhancements.
• Assist in documenting business requirements that can drive business process improvements and simplification.

The position requires:

• A Bachelor’s degree.
• Strategic vision coupled with the ability to execute.
• Demonstrated leadership presence and maturity.
• Back Office experience related to Probate document review, Escheatment, and Power of Attorney documents.
• Impeccable judgment and the ability to make sound decisions in a fast-paced, dynamic setting.
• Excellent written and verbal communication skills and executive-level presentation skills.
• The ability to handle high-level client interactions and/or escalations.
• Strong interpersonal, relationship-building, and negotiating skills.
• A high level of proficiency with Microsoft Office (Excel, Outlook, Power. Point).
• The ability to learn quickly and adapt to projects and deadlines.
• A self-directed, detail-oriented, critical thinker with a positive attitude, driven and able to work independently in a team-oriented and fast paced environment.

Prior experience must include the following:

• Minimum of 3 years of banking or contact center or back-office operations experience.
• Minimum of 5 years supervisory experience and managing others.

Preferred qualifications:

• Master’s degree (Business, Data Analysis, Finance, Computer Science, Information Systems, Information Technology Management or related field).

At Goldman Sachs we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. We are committed to fostering and advancing diversity and inclusion and to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.