Call Center Representative

Position Overview

We are looking for a Call Center Representative to handle inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process.

Key Responsibilities

• Make outbound calls for appointment confirmations and follow-ups
• Schedule consultations and maintain appointment records
• Document customer interactions accurately in company systems
• Provide information regarding company services and scheduling
• Escalate customer concerns to the appropriate department when needed
• Work closely with office staff to ensure timely customer support

Minimum Requirements

• Previous call center, customer service, or administrative experience preferred
• Excellent verbal communication and active listening skills
• Professional phone etiquette and customer-focused approach
• Basic computer skills, including email, scheduling software, and data entry
• Strong organizational and multitasking abilities
• Reliable and team-oriented