Central Intake Coordinator
Mental Health Association - Western MA · Chicopee, Massachusetts, United States · Posted Jun 22, 2026
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Position Summary
The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility. Please note this is an on-site position in Chicopee, MA.
Pay Rate: $20 an hour
Open Shift: Monday through Thursday 8:30am-5pm, & Friday 9am-3pm (40hrs)
Key Responsibilities
Collaborate effectively with individuals and community referral sources to facilitate access to services.
Register new individuals into the electronic health record system.
Verify insurance eligibility and schedule initial appointments.
Maintain an organized waitlist for services.
Work closely with fiscal, administrative, and program teams to ensure smooth operations.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.