Dutch-Speaking Video Streaming Customer Experts - Work Remote In Greece

Dutch-Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering outstanding opportunities that align with your skills, ambitions, and lifestyle. At Mercier Consultancy Group, we don't simply fill roles — we build long-term careers and lasting partnerships.

Job Overview

Mercier Consultancy Group is proud to present an exceptional career opportunity for Dutch-speaking professionals seeking Dutch-speaking jobs in one of the world's fastest-growing industries. This Dutch-Speaking Video Streaming Customer Experts position in Greece is a fully remote role based within Greece, supporting users of a leading global streaming platform by delivering outstanding customer experiences in the Dutch language. If you are passionate about digital entertainment, streaming technology, and providing top-tier support, this is the ideal role for you — and one of the most exciting jobs in Greece available to Dutch speakers today.

Key Responsibilities

Provide expert customer support to Dutch-speaking users of a leading video streaming platform via live chat, email, and telephone channels.

Diagnose and resolve technical issues related to streaming quality, playback errors, device compatibility, and account access with professionalism and efficiency.

Guide subscribers through subscription management, billing enquiries, plan upgrades, and cancellation processes in accordance with platform policies.

Educate customers on platform features, new content releases, personalisation settings, and recommendations to enhance their overall streaming experience.

Accurately log all customer interactions, technical issues, and resolutions within the company's CRM system, maintaining high-quality records at all times.

Escalate complex or unresolved technical streaming issues to the appropriate specialist teams, ensuring a seamless and timely resolution for the customer.

Consistently meet and exceed key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling time.

Stay up to date with platform updates, new streaming content launches, and service changes in order to provide accurate and current information to customers.