Italian Speaking Customer Support Jobs - Work and Live in Sofia
Mercier Consultancy Group · TELECOMMUTE · Posted Jul 6, 2026
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Ready to use your Italian skills in an international environment and start an exciting new chapter abroad?
We're looking for an Italian-speaking Customer Support Representative to join one of our international clients in Sofia , Bulgaria. If you enjoy helping people, solving problems, and creating great customer experiences, this opportunity is for you.
As a Customer Support Representative, you'll assist Italian-speaking customers by answering their questions, resolving issues, and providing friendly, professional support across different communication channels. Every interaction is an opportunity to make a positive impact and ensure customers have the best possible experience.
Join a dynamic, multicultural team where your language skills are valued, your career can grow, and you'll gain valuable international experience while living in one of Europe's most vibrant cities.
Key Responsibilities
Provide excellent customer service to Italian-speaking clients through phone, email, and chat support.
Handle inquiries regarding products, services, and account information professionally and effectively.
Resolve customer issues promptly and escalate complex problems when necessary.
Maintain detailed and accurate records of customer interactions.
Collaborate with teams across departments to ensure consistent customer experience.
Stay updated on product knowledge and company policies to assist customers effectively.