Customer Service Professional

Job Title: Customer Service Professional

Job Type: Full-time

About the Role

We're looking for a friendly, motivated Customer Service Professional to be the first point of contact for our clients. You'll answer questions, solve problems, and make sure every customer has a great experience. If you enjoy helping people and want to grow your skills in a supportive team, we'd love to hear from you.

What You'll Do

• Help customers by phone, email, and chat with questions about products, services, billing, and accounts
• Make follow-up calls to check in, gather feedback, or share new offerings
• Enter and update information accurately in our CRM and other software
• Process payments and handle cash transactions carefully
• Keep clear, detailed records of customer interactions
• Spot common issues and share ideas to improve the customer experience

What We're Looking For

• Strong communication skills, written and verbal
• A positive, professional, customer-first attitude
• Comfortable using computers, customer support tools, and Microsoft Office
• Able to juggle multiple tasks and stay organized
• Bilingual is a plus, but not required
• Call center or outbound calling experience is helpful, but we'll train the right person

Why Join Us

• Hands-on training and room to grow
• Supportive, team-oriented environment
• A role where your work makes a real difference for customers

Pay: $950.00 - $1,250.00 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person