Urgent Need for Title Closer

Title Clerk

Byrider of Grand Rapids, MI

Full Time Position

This role provides welcoming customer service both in person and by phone while handling administrative duties such as maintaining vehicle records, validating insurance, and controlling office expenses. Operational tasks include accepting payments, updating customer records, managing phone and mail communications, and assisting with application verifications and cash control procedures.

Job responsibilities to include:

Provide friendly, welcoming customer service in person and over the phone

Communicate appreciation for each customer's business

Maintain vehicle records, including automotive titles, under Office Manager's direction

Continuously validate and maintain proof of insurance on all accounts

Assist in controlling office-related expenses

Accept and post customer payments received by mail or in person

Refer payment disputes to the Finance Manager or Collector

Oversee cash control procedures including deposits and cash drawer management

Answer incoming calls and route account inquiries to appropriate staff

Assist with application verifications as requested by the Branch Finance Manager

Update and maintain accurate customer information in system records

Perform general office tasks including phone handling, filing, mail distribution, and data entry

Qualifications:

Strong teamwork is a must

Resilience and resourcefulness

Strong customer service focus

High energy with self-motivation

Ability and eagerness to solve problems

Maintain a calm, solutions-oriented approach under pressure

Experience:

Previous bookkeeping experience helpful

Excellent organizational skills

Clear written and oral communication skills

Computer literate

Details:

• $17.00 per hour
• Monday – Friday daytime work hours
• On the job training
• Excellent benefits & paid time off
• Friendly and supportive work environment
• Immediate hire

NOTE: All benefits are subject to waiting periods and other definitions defined in Employee Handbook at time of hire

Marsh Automotive Group is an Equal Opportunity Employer