Technical Support Specialist II

Focused on providing diverse technical support, the full-time Technical Support Specialist II will manage customer support cases, troubleshoot corporate computing devices, and assist with onboarding and offboarding processes while working remotely. Key responsibilities Utilize a ticketing system to track and resolve PC issues for corporate and remote users Manage onboarding and offboarding procedures, including account modifications in Active Directory Assist in the assessment and implementation of new technologies and maintain IT equipment records Required qualifications Associate's degree (or higher) from an accredited college or university preferred 4-6 years of help desk support experience required Proven skills in PC hardware configuration and troubleshooting Experience with mobile device management software and Office 365 Familiarity with Jira and/or Remedy ticketing systems is an asset