Head of Strategic Customer Engagement

Striim, (pronounced “stream” with two i’s for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.

Striim is seeking an experienced, customer-obsessed technology executive to oversee our Technical Account Management organization while providing executive sponsorship and governance for Striim's Tiger Program, ensuring our most complex customer engagements are executed with urgency, technical excellence, and operational discipline.

As a senior leader within our GTM Engineering organization, the Head of Strategic Customer Engagement is responsible for leading executive customer engagement across Striim's strategic enterprise accounts. This role drives executive relationships, customer retention, platform adoption, expansion opportunities, and the successful resolution of mission-critical customer situations while partnering cross-functionally to ensure customers realize measurable business value from the Striim platform.

This role sits at the intersection of enterprise architecture, customer strategy, technical leadership, operational excellence, and executive relationship management. The ideal candidate is equally comfortable discussing distributed systems and cloud architectures with senior engineers, advising CIOs and CTOs on strategic modernization initiatives, leading executive customer engagements, and aligning cross-functional teams to deliver exceptional customer outcomes.

Success in this role requires executive presence, deep technical credibility, commercial awareness, operational rigor, and a passion for building scalable customer engagement programs. As an AI-first organization, we expect our leaders to thoughtfully leverage modern AI technologies to improve productivity, operational efficiency, decision-making, customer engagement, and organizational effectiveness.

Key Responsibilities

Lead and scale Striim's Technical Account Management organization, driving customer retention, platform adoption, executive engagement, and long-term customer success.

Provide executive oversight of Striim's Tiger Program, ensuring effective governance, rapid execution, and continuous operational improvement during mission-critical customer engagements.

Serve as the executive sponsor for Striim's enterprise customers, building trusted relationships with CIOs, CTOs, architects, and senior business stakeholders.

Lead the company's response to complex customer escalations by aligning Product Engineering, Product Management, Support, Technical Account Management, Sales Engineering, and Executive Leadership.

Act as a senior technical advisor, engaging confidently on enterprise architecture, cloud modernization, real-time data streaming, distributed systems, AI readiness, and operational resiliency.

Partner closely with Product and Engineering to prioritize customer-impacting initiatives, influence product direction, and accelerate resolution of strategic issues.

Develop scalable customer engagement frameworks, operational playbooks, governance models, KPIs, and executive dashboards that improve consistency and accountability.

Drive customer adoption, retention, renewals, and expansion by ensuring customers realize measurable business value from the Striim platform.

Foster strong cross-functional collaboration across Engineering, Product, Support, Sales, Alliances, and Technical Account Management while transforming customer feedback into product and operational improvements.

Champion responsible use of AI technologies to improve customer engagement, operational efficiency, knowledge management, and organizational effectiveness.

Represent Striim with enterprise customers, strategic partners, and at industry events as a trusted executive and technical leader.

Travel extensively to customer sites, partner engagements, executive meetings, conferences, and internal leadership sessions

Requirements

12+ years of progressive leadership experience within enterprise software, SaaS, cloud infrastructure, data modernization, real-time data platforms, AI infrastructure, or related enterprise technology markets.

Proven success leading Technical Account Management, Customer Success, Professional Services, Strategic Services, Solutions Architecture, Customer Advocacy, or similar customer-facing technical organizations.

Strong technical expertise in enterprise data platforms, cloud-native architectures, streaming technologies, Change Data Capture (CDC), distributed systems, AI enablement, or modern data infrastructure.

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