Customer Success Manager
Campfire Interactive · Ann Arbor, MI, United States · Posted Jun 11, 2026
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As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.
Location & Work Model
Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
10–20% travel to customer sites for onboarding, training, or strategic reviews
Flexible schedule; occasional evening/weekend availability for urgent customer needs
Key Responsibilities
Customer Relationship Management
Develop customer relationships that promote retention, loyalty, and long-term account health
Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions
Lead customer support activities for cost estimation, quoting, pricing, and change management modules
Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
Identify and pursue opportunities for subscription renewals, upsells, and account expansion
Technical & Domain Expertise
Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
Understand and debug complex automotive cost models in collaboration with customers
Work with customers to ensure productive use of Campfire software and maximize ROI
Process & Team Collaboration
Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes
Core Competencies
Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
Strong problem-solving skills — able to work through complex issues independently and with a team
Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
Ability to thrive in a fast-paced, collaborative startup environment
Strong mathematical aptitude; comfortable with financial or cost-based analysis
Eagerness to learn and adapt to new tools, processes, and customer environments
Technical Skills
Experience delivering training and support across multiple geographic markets
Ability to understand and work within complex automotive cost models
Background collaborating with product development teams to ideate and implement scalable solutions
Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
Automotive industry knowledge preferred
Work Experience
4+ years of relevant experience in a customer-facing role — customer success, customer support, or system implementation
Experience in the computer software or SaaS industry highly desirable
Experience with cost models in Microsoft Excel or similar software packages
Education
BA/BS degree in Finance, Business, Engineering, or a related discipline
All your information will be kept confidential according to EEO guidelines.
Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.
Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change