Customer Experience Agent - Full-Time
ROAD iD · Covington, Kentucky, United States · Posted Jul 7, 2026
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Are you ready to take on a hands-on role helping to save lives and fuel adventure? ROAD iD is hiring a skilled Customer Experience Agent to join our team! The schedule is 9 a.m. to 5 p.m., either Sunday through Thursday, or Monday through Friday. Training will be weekdays. Weekends would be worked remotely following successful completion of training.
First off, know that this is not your run-of-the-mill call center role. No reading from scripts here folks. As a member of ROAD iD’s Customer Service Team, you will have the opportunity to deliver memorable, effortless, and remarkable customer experiences. This is because we empower you to be you while we remove all obstacles for you to provide a rock solid customer experience. Let’s face it, you’re patient, empathetic and pretty funny to boot. That’s why we are excited to receive your resume.
As a Customer Experience Agent with ROAD iD you're empowered to:
Deliver service so blindingly awesome that our customers can’t help but share it.
Create sustainable relationships and trust with customers through interactive email, phone, chat and social media communications.
Provide accurate, valid and complete resolutions for customers.
Fill the role as 'watchdog' by reporting any issues, friction or inconsistencies in the customer journey.
Collaborate with other teams (marketing, eCommerce, IT, etc.) to improve efficiencies internally and externally.