Senior Community Director

SENIOR COMMUNITY DIRECTOR

Summary

As a Senior Community Director you will be a leader for the overall operation and success of a multifamily community. This role involves overseeing all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. The Senior Community Director fosters a positive living experience for residents, leads and develops a high-performing team, and ensures the community meets financial and operational goals.

Essential Job Duties And Responsibilities

• Recruit, hire, onboard, and train new team members.
• Provide ongoing coaching, mentorship, and development opportunities for team members.
• Conduct performance reviews and regular check-ins with individual associates.
• Foster a positive and supportive work environment that encourages team member growth and empowerment.
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations.
• Make final decisions on lease agreements and resident applications.
• Address and resolve resident concerns, complaints, and issues promptly.
• Support the Assistant Community Director in resident retention efforts and maintain open communication with residents.
• Manage budget preparation, financial reporting, and community income flow.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience.
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Analyze financial data, identify trends, and make recommendations for improvement.
• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities.
• Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance.
• Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed.
• Develop and implement marketing strategies to attract new residents.
• Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives.
• Build relationships with local businesses and organizations to promote the community.
• Keep Regional leaders, senior management, and owners informed of community performance and important updates.
• Prepare regular reports on occupancy, financials, and other key metrics.
• Communicate effectively with residents, team members, vendors, and other stakeholders.

SKILLS AND EXPERIENCE

• 6-7 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 3 years of experience). Bachelor's degree in Business Administration, Hospitality Management, or a related field required; Master's degree preferred.
• Strong understanding of financial management principles and practices, including budgeting, financial reporting, and market analysis.
• Excellent communication, interpersonal, problem-solving, and leadership skills.
• Proficient in relevant software and technology (property management systems, etc.).
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Senior Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act
• California: California Tenant Protection Act of 2019
• Colorado: Colorado Warranty of Habitability
• Florida: Florida Residential Landlord and Tenant Act
• Georgia: Georgia Landlord-Tenant Handbook
• North Carolina: North Carolina Residential Rental Agreements Act
• South Carolina: South Carolina Residential Landlord-Tenant Act
• Utah: Utah Fit Premises Act
• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of …