German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

German Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and distinguished international recruitment and business process outsourcing firms, connecting exceptional talent with world-class employers across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding career opportunities throughout Europe and beyond, we pride ourselves on delivering a personalised, premium recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're genuinely passionate about.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and customer-focused professional to join our client's growing team in Sofia, Bulgaria, as a German Speaking Fitbit Products Support Specialist. This exciting role sits at the intersection of the booming Fitness & Wellness industry and cutting-edge consumer technology, giving you the chance to support German-speaking customers who rely on Fitbit's industry-leading wearable fitness and health tracking devices. If you are seeking German-speaking jobs that combine your language skills with a genuine enthusiasm for health, wellness, and technology, this German Speaking Fitbit Products Support Specialist position in Bulgaria is the perfect next step in your career.

Key Responsibilities

Deliver exceptional customer support to German-speaking users of Fitbit fitness and wellness products via phone, email, and live chat channels, ensuring every interaction reflects the highest service standards.

Assist customers with technical troubleshooting related to Fitbit devices, including activity trackers, smartwatches, heart rate monitors, and sleep tracking features.

Guide users through the setup, synchronisation, and configuration of Fitbit devices and the accompanying Fitbit app, with a particular focus on fitness and wellness goal-setting features.

Provide accurate, empathetic, and knowledgeable support regarding Fitbit's health and wellness metrics, including step counting, calorie tracking, stress management tools, and workout summaries.

Diagnose and resolve connectivity, software, and hardware issues, escalating complex technical cases to the appropriate internal teams when necessary.

Maintain detailed, accurate records of all customer interactions and resolutions within the CRM system, contributing to a continuously improving knowledge base for Fitbit product support.

Stay up to date with the latest Fitbit product releases, firmware updates, and Fitness & Wellness industry trends to ensure customers always receive informed, relevant guidance.

Collaborate proactively with colleagues and team leaders to share insights, improve processes, and contribute to a positive, high-performance support environment.