Technical Talent Advisor

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See Yourself at Twilio

Join the team as Twilio’s next Technical Talent Advisor.

About the Job

As a Talent Advisor at Twilio, you will own the full-cycle recruitment of top-tier engineering talent across the NAMER and LATAM regions. Acting as a strategic partner to engineering leadership, you will leverage market data to build robust pipelines, deliver a white-glove candidate experience, and relentlessly raise the technical bar with every hire.

Responsibilities

In this role, you’ll:

Be a strategic talent advisor to engineering and product hiring managers by proactively collecting, analyzing, and using external talent insights and internal data to set expectations, recommend optimal hiring approaches, and drive calibration with hiring teams.

Own end-to-end recruitment for R D (Product Technology) roles, using your business acumen to identify, proactively source, and hire qualified talent.

Guide hiring teams on interview best practices, helping to build structured interview plans and panels that leverage skills-informed assessments and mitigate bias. Advise managers on success profiles, location decisions, and trade-offs. Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.

Build and maintain trusted, collaborative relationships with engineering and product hiring managers, HRBPs, and other cross-function partners (Total Rewards, Comp, TA Ops).

Use AI, tools, and technology to stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.

Deliver a positive candidate journey and experience through defined processes and ensuring consistent, values-aligned communication across all interview stages.

Communicate and negotiate effectively and diplomatically across offer structures that include equity and variable (commission), using data and influence to achieve desired business results.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Full-cycle technical recruiting experience hiring for software/ML/AI engineers, TPMs, and engineering management within tech or tech-adjacent environments (e.g., Fintech).

Strong communication, critical thinking, and negotiation skills, with the ability to influence and set expectations at the hiring manager level. Proven ability to close in-demand talent and manage offer packages by artfully selling Twilio’s strong EVP, flexible remote work model, and standout culture, while successfully guiding internal stakeholders on market realities versus individual candidate demands.

Intermediate proficiency level in using talent data analytics and market intelligence to steer evidence-based hiring decisions and gain the trust of engineering and product hiring managers.

Capable of operating effectively in a remote, fast-paced, and ambiguous environment with some oversight and direction.

Able to navigate searches across multiple open roles with varying job levels and urgency, while proactively sourcing and building sales talent pipelines without relying on inbound applications.

Proven ability to evaluate and validate candidate skills within a semi-defined framework while acting as a Twilio brand ambassador.

Proficient in ATS/CRM platforms, candidate relationship management, and AI recruiting tools and technology.

Desired:

Hiring technical talent in North America and Latin America.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, he…