Account Manager for MSP Operations

Account Manager for MSP Operations

Req number: R7839

Employment type: Full time

Worksite flexibility: Remote

About Us

CAI is a leading global services firm with a dedicated team of over 9,000 associates and an impressive annual revenue exceeding $1.3 billion. For more than 40 years, we've excelled in marrying talent with technology to create transformative outcomes for our clients and communities. As a privately owned company, we prioritize doing what’s right, delivering customized solutions that lead to lasting results across both public and commercial sectors.

Position Overview

We are eager to find a driven Account Manager for MSP Operations who is ready to elevate our services! The ideal candidate will have 5-8 years of robust account management experience in staffing or recruiting, particularly within the public sector, and hands-on expertise in managing contingent workforce solutions. If you are motivated and ready for your next opportunity, we want to hear from you!

Key Responsibilities

• Oversee end-to-end delivery operations of the contingent workforce program, ensuring timely and effective fulfillment of requisitions for various work types.
• Build and nurture valuable long-term relationships with key stakeholders and supplier partners, serving as the primary point of contact for all program-related matters.
• Deliver exceptional ongoing client support by addressing inquiries, resolving issues, and maintaining high satisfaction levels.
• Monitor and evaluate program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective measures as required.
• Provide training and support for the Vendor Management System (VMS) to clients and suppliers as necessary.
• Take charge of candidate screening, coordination of interviews, and ensuring contractor onboarding compliance.
• Collaborate with sourcing teams to maintain a strong pipeline of qualified candidates tailored to state-specific needs.
• Prepare and deliver regular business reviews to clients, highlighting value delivered and pinpointing areas for program enhancement.
• Identify opportunities for continuous improvement and enhancements aligned with the program's maturation.
• Explore and identify new business development opportunities within the assigned region, targeting new agencies and expanded service lines.

Qualifications

Required:

• Bachelor's degree in Business, Marketing, or a related field.
• 5-8 years of hands-on experience in account management, staffing, or recruiting, especially within the public sector or large-volume accounts.
• Understanding of various engagement types, including Time and Materials (T&M) and Statement of Work (SOW) project delivery.
• Experience supporting a broad array of labor categories (Healthcare, IT, Professional Services).
• Familiarity with Vendor Management System (VMS) applications.
• Solid background in contingent workforce management.
• Demonstrated success in account growth and delivery management.
• Exceptional relationship management skills with a focus on customer service.

Preferred:

• Knowledge of state government structures and procurement processes.
• Previous experience collaborating with the State of Tennessee government.
• Experience managing MSP Programs for contingent workforce solutions.

Physical Demands

• Ability to successfully perform essential job functions in compliance with ADA and other federal, state, and local regulations.
• Capable of completing repetitive tasks on a computer using a mouse, keyboard, and monitor.
• Effective communication skills for interactions with team members and clients via phone and in-person.
• Position primarily involves sedentary work with occasional mobility for meetings or site visits.

Compensation

The salary range for this position is $90,000 - $100,000 per year, with compensation dependent on factors such as experience and education. Comprehensive benefits include medical, dental, and vision coverage, as well as a 401(k) plan. Employees receive paid time off and may be eligible for accrued sick leave and additional paid time off as prescribed by law.