Customer Support Specialist
East West Gem Co. · Charleston, South Carolina · Posted Jul 3, 2026
Apply on company site Track it in JobSkout
If you're passionate about providing excellent customer service and working in a creative environment, the Customer Support Specialist position may be the perfect fit for you. This role is focused on delivering high-end, personalized support to clients through email and other digital channels, ensuring they have a smooth and satisfying experience throughout their journey with us. We pride ourselves on offering thoughtful and educational support, free from high-pressure sales tactics, and are looking for someone who is driven by delivering exceptional customer experiences in a team-oriented, fashion-forward environment.
Please Note – We are looking for candidates from all professional backgrounds, so no jewelry or design background is required!
About Us
East West Gem Co. is an e-commerce and by-appointment custom jewelry company with showroom locations in New York City, Charleston, and Orange County. We are a female-led and operated, growing company, and this role is based out of our Charleston, SC showroom! At East West, we value transparent communication within our team and with our clients. We're seeking self-starters who thrive in a growth-focused environment that fosters independence and rejects micromanagement. At East West, we champion work-life balance with a clear schedule of 8:30 am–5 pm, 5 days a week. Communication with clients is primarily through email, with occasional Zoom calls as needed.
Check out our company @eastwestgemco on Instagram and TikTok!
Job Responsibilities
Responding to client inquiries and providing timely, thoughtful support via email
Assisting clients with navigating their custom design process through written communication
Managing and resolving customer issues, concerns, or questions in an empathetic and efficient manner
Supporting clients with product-related questions and helping them finalize their jewelry decisions
Handling inquiries related to pricing, customizations, and order statuses
Maintaining an organized system for client communications and follow-ups
Working closely with the design and sales teams to ensure seamless order processing
Contributing feedback to improve customer support processes and experiences
Providing occasional support for social media inquiries via Instagram DMs and comments
Collaborating with the team to enhance overall customer experience and service quality
Effective time management skills that allow you to respond to inquiries in a timely manner
Strong written communication skills with a focus on clarity and empathy
Proactive problem-solving attitude and eagerness to help clients
Good organizational skills and attention to detail
Positive, team-oriented attitude with a passion for customer service
Ability to manage multiple inquiries and prioritize tasks effectively
Familiarity with Google products (Sheets, Docs, and Slides)
Knowledge of Shopify or similar e-commerce platforms (bonus, not required)
Details and Benefits
Salary: $55,000 per year
Weekly pay
13 accrued PTO days per year, with increases at 2 and 5-year anniversaries
Comprehensive health, dental, and vision insurance
401K program with company match after one year of service
Bring your dog to work Thursdays
Maternity leave, sick time, and bereavement leave
Opportunity to travel to other showrooms and locations for cross-training
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Industries Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at East West Gem Co. by 2x
Get notified about new Customer Support Specialist jobs in Charleston, SC .
Customer Service Representative - State Farm Agent Team Member Hanahan, SC $40,000.00-$50,000.00 2 years ago
Customer Service Representative - State Farm Agent Team Member Charleston, SC $35,000.00-$38,000.00 4 weeks ago
Customer Service Representative - State Farm Agent Team Member Customer Service Representative 1 - Recreation Customer Service Representative/Team Member Summerville, SC $35,000.00-$45,000.00 1 year ago
Customer Service Representative / Dispatcher Customer Service Rep/ Program Specialist North Charleston, SC $19.00-$22.00 4 days ago
Customer Service Representative Store #79 Salon Receptionist / Customer Service Representative Passport Support Associate II - All Shifts 25-26 SY- Multilingual Support Assistant (Pool Posting) Customer Service Representative Store #86 Customer Service Representative Recreation - Recreation Customer Service Representative Store #103 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr