Mortgage Loan Partner (Loan Officer Assistant)

MORTGAGE LOAN PARTNER (Loan Officer Assistant)

Join a Growth-Focused Mortgage Team

We're looking for more than someone to complete tasks.

We're looking for someone who wants to become an essential part of a high-performing mortgage team that values accountability, communication, organization, and delivering an exceptional client experience.

As our Mortgage Loan Partner, you'll work directly with producing Loan Officers and serve as the operational backbone of the mortgage process. Your work will directly impact families purchasing homes, referral partners who trust us, and the overall success of our team.

If you're proactive, organized, detail-oriented, and thrive in a fast-paced environment, we'd love to meet you.ps: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

What You'll Do

You'll play a critical role in helping every loan move efficiently from application to closing by providing outstanding support to our clients, Realtor partners, and internal team.

File & Pipeline Management

• Collect and review borrower documentation including income, assets, credit, and supporting documentation
• Review files for completeness before submission to processing
• Upload and organize documentation within Encompass (experience preferred)
• Assist with underwriting conditions and documentation requests, as needed
• Manage loan milestones and help ensure deadlines are met
• Maintain accurate CRM and manage pipeline updates

Client & Partner Communication

• Serve as Team Representative point of contact for borrowers throughout the loan process
• Communicate proactively with Referral Partners, title companies, and other partners involved in the process
• Schedule appointments and coordinate closing timelines
• Deliver the kind of communication that creates a five-star client experience (non-negotiable)

What We're Looking For

We're looking for someone who doesn't wait to be told what needs to be done.

Our ideal team member is:

• Highly organized and detail-oriented
• An excellent communicator, both verbally and in writing
• Proactive and solution-focused
• Comfortable managing multiple priorities simultaneously
• Accountable and dependable
• Professional with clients and referral partners
• Excited to grow within our team

Preferred Experience

• 3+ years of processing, underwriting, or mortgage lending (preferred)
• Familiarity with mortgage documentation including W-2s, tax returns, pay stubs, bank statements, AUS findings, and underwriting conditions
• Experience using Encompass
• CRM experience is a plus
• Comfortable working in a fast-paced, deadline-driven environment

What Success Looks Like

This is a performance-focused position where consistency matters.

Success includes:

• Managing multiple active loan files with exceptional attention to detail
• Returning borrower and partner communications wihtin same business day
• Collecting documentation and preapproving loan files quickly
• Maintaining organized and accurate loan files
• Meeting deadlines consistently
• Helping create an exceptional client experience from application through closing

If you take ownership, communicate well, and enjoy helping things run smoothly, you'll thrive here.

Why Join Our Team

This isn't just another mortgage job. It's an opportunity to become an important part of a team that's committed to excellence and making a real difference in people's lives.

If you're looking for a place where your work matters and your growth is encouraged, we'd love to hear from you.

Please email your resume to chris.barnes@novushomemortgage.com.