Digital Shopfloor Support Specialist
Sopra Steria · Kinston, NC, United States · Posted May 19, 2026
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We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.
You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.
Key Responsibilities
Digital Shopfloor Support
Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
Deliver training sessions and onboard new users to tools and processes
Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
Manage incidents and service requests using the ITSM platform (ServiceNow)
Monitor application performance and ensure timely resolution of issues
Reporting & Documentation
Prepare regular status reports and maintain accurate project documentation
Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders
Required skills
Proven experience supporting IT solutions and end users in a professional environment
Strong problem-solving skills, including root cause analysis
Experience writing technical documentation (e.g., BRD, functional specifications)
Ability to engage in technical discussions with end users and translate business needs into requirements
Good understanding of digital technologies and their application in the aerospace sector
Knowledge of aerospace composite manufacturing processes is an asset
Familiarity with aerospace regulations, standards, and best practices is a strong advantage
Experience working with aerospace industry clients is preferred
Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
Languages
English (required)
French (nice to have)
Why Join Sopra Steria?
At Sopra Steria, we believe in rewarding your talent and supporting your growth. Here’s what you can expect:
Competitive Compensation
Attractive salary
Annual performance bonus
Benefits That Matter
Health, dental, and vision coverage
Life and long-term disability insurance
Optional add-ons: Accidental, Telemedicine, and Critical Illness coverage
Time for You
3 weeks of vacation
Sick leave and personal days
Perks & Flexibility
Monthly transportation allowance
Hybrid work environment
All the equipment you need to succeed
Grow With Us
World-class training and development
Clear paths for career advancement
A caring, collaborative, and inclusive culture
Certified Excellence
We’re proud to be recognized as a “Great Place to Work"
We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process.
Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com .
Are you ready to take on the challenge with us?
Join Sopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you! Apply now to embark on an exciting career with us.