Key Account Manager

Job Description

Title: Key Account Manager

Id: 20976

Type: FullTime

Location: Detroit, MI

At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

A CSM Key Account Manager manages a customer at the global or corporate level. They will manage and support key CSM customers who have a strategic importance to Husky’s business and future growth.

The Key Account Manager is responsible to increase Husky’s CSM share of wallet year over year. The Key Account Manager needs to develop a CSM account strategy for each of their key accounts and meet or exceed their financial targets. Relationships and business development plans must be established at the corporate and plant level, depending on the customer’s decision-making process. This role is also responsible to ensure the Husky corporate image (brand) is well known and respected over competitors. The Key Account Manager must possess a very in-depth understanding of their global market and to establish and maintain very strong high-level relationships with their accounts. This role will partner with Rigid Key Account Managers handling similar accounts as well as other CSM staff that are calling on or servicing the accounts’ regional offices or accounts that are suppliers to the key account.

Key Responsibilities

• Essential responsibilities/accountabilities, areas of focus, functions fundamental to the job.
• Develop and execute a strategy for their accounts that includes:
• Detailed understanding of machine fleet and maintenance needs.
• Expanding Husky spare parts spend and share of wallet
• Creating a refurbishment program plan and securing committed annual spend to maintain equipment at a high operational standard.
• Ensure account understands spare parts programs that may align with their spending goals and equipment needs.
• Be aware of and recommend relevant upgrades/modernization products as well as partner with Rigid team members to be aware of machines nearing end of life and thus requiring an asset renewal proposal.
• Be aware of Advantage+ contract penetration at key accounts and ensure that customer is satisfied with its service team. This role will own the renewal of existing contracts as well as expanding sales to all machines if other CSM BMs are not already handling those sites.
• Ensuring best practices, success stories and lessons learned are communicated to others within the organization.
• Leading the budget process of establishing CSM revenue for the key account and aligning with Rigid Sales key accounts.
• Communicating key account’s investment strategies and how Husky can potentially maximize share of wallet.
• Support customer service issue resolution

Present his/her strategy to CSM Leadership team and keep them and other team members up to date with progress, issues and developments with the growth plan.

Build a deep understanding of their customer’s business mandates relating to Husky solutions, products and services.

Be aware of competitors offering and activities in their global market and be aware of all parts and services purchased from third parties.

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