Customer Support Lead I

POSITION SUMMARY

Customer Support Leads are experts in our offerings, delivering next-level Service with Solutions to our customers both internal and external. They’re able to troubleshoot and solve complex problems related to debit cards, credit cards, online banking, deposit accounts, loans and more. When a customer needs to speak to the next level of authority, Leads are there to help. Leads own escalated issues, they listen with empathy, find creative solutions, explore potential exceptions with leadership and follow up to ensure complete satisfactory resolution. Leads are assigned to manage a variety of other tasks related to keeping our business running.