Data Center Operations Manager
Eositsolutions · New Albany, Ohio, United States · Posted Jun 25, 2026
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OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
THE ROLE
The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3–6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day.
This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.
What you own
Your Zone Leads — scheduling, performance management, development, corrective feedback
Your shift's SLA delivery —ticket resolution within contracted window across your zone cluster
EOS culture on the floor — standards, recognition, accountability and the team's sense of belonging to something worth working for
Written shift handoffs — every transition, no verbal-only exceptions
Surge response
Escalation discipline — you resolve at your level; you escalate what genuinely requires it
What We are Looking For:
3+ years managing a team directly — you hired, you ran performance conversations, you drove disciplinary processes when needed
24×7 or shift-based operations experience — scheduling, callout coverage, handoffs, and the discipline to run a shift cleanly
A track record of holding people accountable in a way that builds respect, not resentment
Calm under pressure — when something goes wrong on your shift, you respond with clarity
The instinct to resolve at your level first, not forward it upward
KEY RESPONSIBILITIES:
Project Leadership
Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.
Tactical Planning
Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
Drive execution to ensure efficient delivery and high-quality outcomes.
Stakeholder Management
Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.
Resource Management
Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.
Quality Assurance
Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.
Risk Mitigation
Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
Develop mitigation plans to ensure projects are completed on time and within scope.
Budget Control
Monitor and track project budgets, expenses, and potential cost-saving opportunities.
Ensure strict adherence to financial guidelines and accurate reporting.
Reporting and Documentation
Prepare regular status reports, performance metrics, and project updates for stakeholders.
Provide clear communication on progress, challenges, and milestones to leadership and clients.
Continuous Improvement
Lead post-project reviews and lessons learned sessions.
Identify process improvements and best practices to drive innovation and enhance future project performance.
ESSENTIAL CRITERIA:
Experience Technical Expertise
Proven experience managing global technical teams and supporting enterprise network deployments and operations.
Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
Experience with process improvement and systems development, particularly through automation to streamline workflows.
Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
Customer Success Service Management
Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
Ability to manage and prioritize multiple tasks and ensu…