Medical Front Desk Receptionist (Wellesley)

Overview

The role of the medical front desk is generally responsible for supporting the administrative activities of the facility. Reception will maintain the organization of the office, support the Office Manager, and ensure the warm and welcoming environment for patients and families. Reception is also expected to provide compassionate and informative service to patients while managing patient communication, filing, and answering telephones.

This role will report to the Office Manager.

Responsibilities

Assist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate party

Verify patient eligibility and insurance prior to appointment

Obtain referrals or insurance authorizations prior to patient appointment

Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing

Maintain organized office filing system and retrieve patient records

Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data

Provide patient with intake and new patient forms

Provide patients with support and guidance as needed

Provide coverage until practice is closed for the day or last patient has left if after closing hours

Managing flow of patient appointments in conjunction with clinical staff

Managing patient expectations during delays

Protects patients' rights by maintaining medical, personal, financial confidentiality

Ensure compliance with all HIPAA regulations

Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed

Schedule initial and follow-up appointments for physician, clinician and ultrasound labs

Complete ad hoc projects as requested

Requirements

Minimum of High School diploma, Associates’ or Bachelor’s degree preferred

1+ years of administrative support required, experience in a medical setting preferred

Knowledge with multi-line phone systems

Must be able to maintain a professional demeanor in a fast-paced environment

Excellent communication skills, both verbal and written

Previous experience with Microsoft Office suite preferred

Willing to be available for local and/or regional assignments as needed

Knowledge of HIPAA, Medicare and commercial insurance preferred

Ability to perform multiple tasks in a busy medical setting

Compensation

$20/hour - $27/hour. Negotiable based on skills and experience.

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