Claims Director

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Department: Claims

Reports To: Chief Legal Officer

Position Summary:

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with internal and external stakeholders to minimize risk, maximize recovery opportunities, and ensure exceptional customer service.

Key Responsibilities:

The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel

Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters

Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk

Approve claim settlements and denials within authority limits and coordinate escalations as necessary

Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions

Ensure accurate claim documentation, reporting, file maintenance, status tracking, and

recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics

Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes

Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency

Develop and maintain claims policies, procedures, training materials, best practices, and standardoperating procedures

Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives

Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning

Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation

Perform other duties as assigned

Education Experience:

High school diploma or GED required

Bachelor’s degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred

Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required

Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required

Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred

Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required

Experience using claims management systems, transportation management systems, ERP systems, or related business software required

Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred

Core Competencies:

Claims leadership and team development

Claims investigation, resolution, and risk assessment

Strategic decision-making and negotiation

Reporting, analytics, and process improvement

Customer relationship Management

Communication, collaboration, and organizational leadership

Mega Awesome Perks:

Medical, dental, vision, and life and disability…