Chief of Staff, Technical Services

MongoDB Technical Services exists to support our customers’ development, deployment and ongoing operations of mission-critical application data infrastructure, ensuring that they get the most out of their investment in MongoDB.

As our Technical Services organization evolves, we are looking for a Chief of Staff to play a pivotal role in driving strategic initiatives, planning and execution frameworks, and operational excellence.

This role offers abundant opportunities to meaningfully impact the progress of our business. You will work closely with the EVP of Technical Services, their global leadership team, and collaborate with leaders across all functions both internal and external to Technical Services.

In short, you'll be the strategic right hand—ensuring the entire technical services ecosystem moves with clarity, purpose, and speed.

We’re looking to speak with candidates based in New York City or Palo Alto for a hybrid working mode. This role reports to our EVP of Technical Services.

Responsibilities

Trusted Advisor and Strategic Initiative Leadership:

Strategic Planning: Assist the EVP and their senior leadership team to define and drive strategic initiatives aligned with company goals and technology roadmaps

Strategic Communication Enablement: Ensure key updates flow effectively between Technical Services, Product Technology and Go To Market teams

Planning and Execution Frameworks: Works with EVP to establish and scale planning and execution frameworks that translate strategic priorities into clear operating plans, defined ownership, measurable milestones, and consistent delivery across the TS organization

Decision-Making Partner: Act as a trusted advisor, sounding board for new ideas and initiatives before they reach broader teams

Organizational Stewardship: Represent the EVP and their senior leadership team in cross-functional initiatives and serve as proxy in meetings when needed

Strategic Program Reporting and Insights: Ensure clear, consolidated reporting of program status across a wide variety of initiatives both internal and external to the services organization

Executive Presentation Strategy and Storytelling: Develop executive-ready presentations and narratives that distill complex information into clear, compelling messaging for senior leadership, key stakeholders, and strategic decision-making

Operational Excellence:

Internal Regional Functional Alignment: Integrate with and work closely with the Technical Services leadership team on ever-changing priorities including strategic planning, organizational transformation

Cross-Functional Communication Alignment: Ensure key updates flow effectively between, Technical Services, Product Technology and Go To Market teams

Project Execution and Delivery: Own program management for selected critical cross-functional initiatives, track milestones, and drive accountability

Bridge Operational Gaps: Identify process inefficiencies and proactively solve them to improve team productivity and collaboration

Executive Meeting Strategy Coordination: Run leadership meetings (i.e., QBRs) with clarity—set agendas, follow up on actions, and synthesize outputs

Strategic Communications and Executive Messaging: Craft internal strategic updates, briefings, and talking points for the VP to align messaging across the business

Change Management: Work end-to-end on projects that include a range of operational decisions and initiatives, change management, organizational enablement, and driving executive communications with internal and external partners

Requirements

7+ years of enterprise software services delivery leadership, business operations for an enterprise software company, or technology sector-focused management consulting experience preferred

4-year university degree; preferably an MBA

Executive Influence: Strong executive presence and the confidence to challenge the status quo. You possess exceptional english language written and verbal communication skills, capable of producing high-quality deliverables for C-suite leadership

A Global Mindset: Experience leading or partnering with international teams; you possess the cultural intelligence required to lead a highly global team and navigate new employment markets

Navigating Ambiguity: A proven track record of operating successfully in fast-paced, ambiguous environments.Ability to map complex cross-functional dependencies independently, conceptualize and execute your own solutions, and align diverse teams to work more efficiently toward collective goals

A "Builder" Mentality: You thrive in environments where you are expected to architect the playbook rather than follow one. You have a keen eye for identifying system bottlenecks and a proven track record of optimizing processes to drive efficiency.

Change Leadership: A demonstrated ability to guide teams through organizational evolution and ambiguity, with the agility to redefine workflows and maintain high performance during periods of t…