Operations Manager - Hospitality

Operations Manager – Hospitality

Location: Sugar Land, TX

Employment Type: Full-Time

Compensation: $90,000+ annually

Overview

Lead operations in a  fast-paced, high-volume service environment  where execution, team performance, and customer experience are the top priorities.

We’re looking for a hands-on leader who thrives in  structured, metrics-driven environments  and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.

No industry-specific experience required — full training provided.

What You’ll Do

Oversee daily operations in a  customer-facing, high-volume environment

Manage  staffing, scheduling, and workflow execution  to ensure efficiency

Lead, coach, and develop team members while driving accountability to  performance standards and KPIs

Monitor and improve  key metrics related to service quality, productivity, and overall experience

Ensure every interaction is  professional, efficient, and consistent

Identify operational gaps and implement  process improvements

Maintain a  structured, organized, and results-driven environment

Step in as needed to support the team and maintain service levels

What This Role Feels Li ke

Fast-paced environment where  priorities shift and strong leadership is essential

A balance of  people leadership and operational execution

High standards — success is measured by  team performance, consistency, and outcomes

A role where you are  actively involved, coaching in real time, and driving results daily

What We’re Looking For

10+ years of experience in  operations, management, or team leadership  within customer service, hospitality, retail, or similar environments leading 30+ employees

Proven ability to  manage performance, track KPIs, and improve processes

Strong leadership skills with the ability to  coach, motivate, and develop teams

Comfortable working in a  structured, process-driven environment

Highly organized with the ability to manage  multiple priorities in a high-volume setting

Preferred Background

Hospitality, restaurant, hotel, or guest services leadership

Retail or service environments with  high standards and performance expectations

Experience in  high-growth or rapidly scaling environments

Experience leading teams through  change, growth, or operational improvements

About You

You’ve worked in environments where  execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.

You’re comfortable balancing  people leadership with process management, and you take pride in building teams that perform at a high level.

Compensation & Benefits

$90,000+ base salary

Health, dental, and vision coverage (majority employer-paid)

401(k) retirement plan

Paid time off: 10 days (15 after first year) + 10 paid holidays

Advancement opportunities in a growing organization

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.