Enterprise Support Specialist
VirtualVocations · Madison, Wisconsin · Posted Jun 24, 2026
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Delivering exceptional support to merchants, the full-time remote Enterprise Support Specialist will manage complex inquiries, leverage AI tools for problem-solving, and collaborate with peers to enhance team expertise. Key responsibilities: Provide executive-level support to merchants via chat, messaging, and phone Collaborate with team members to share insights and improve collective knowledge Master technical systems and translate complex concepts into clear guidance Required qualifications: Experience in premium support, technical customer support, or technical account management in high-stakes environments Proven track record of managing complex issues with executive visibility Strong technical troubleshooting abilities and familiarity with AI tools Excellent executive communication skills with adaptability to different audiences Understanding of web fundamentals, API concepts, and front-end basics is an asset