Infrastructure Analyst I

HOW YOU WILL MAKE AN IMPACT

The Infrastructure Analyst I is responsible for supporting and optimizing the organization’s IT infrastructure to ensure systems are reliable, secure, and operating efficiently. This role focuses on day-to-day infrastructure support, troubleshooting issues, and collaborating with IT teams to maintain and improve core systems that support business operations.

System Management

Monitor and manage day-to-day IT infrastructure, including servers, networks, hardware, and software systems

Perform routine maintenance and system checks to ensure optimal performance and availability

Assist with server administration and infrastructure upkeep

Troubleshooting & Support

Identify, troubleshoot, and resolve infrastructure-related issues in a timely manner

Respond to system alerts, outages, and performance concerns to minimize downtime

Provide Tier 2 support for infrastructure and system-related incidents

Planning & Implementation

Collaborate with IT team members and business partners to plan and implement infrastructure solutions aligned with business needs

Assist in deploying new systems, upgrades, and enhancements

Support ongoing infrastructure improvement initiatives

Documentation & Compliance

Maintain accurate documentation of systems, configurations, and processes

Conduct periodic system audits and inventory tracking for hardware, software, and network components

Follow established IT standards, policies, and security procedures

Support & Collaboration

Provide technical support and guidance during system installations, upgrades, and maintenance activities

Work closely with internal teams and vendors to support service delivery

Assist in developing and refining IT operational standards and best practices

WHAT YOU BRING TO THE ROLE

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)Foundational understanding of IT infrastructure, including: Networks (LAN/WAN)

Servers and operating systems (Windows preferred)

System security concepts

Backup and recovery processes

Familiarity with infrastructure monitoring and support tools

Strong problem-solving and analytical skills with the ability to troubleshoot technical issues effectively

Solid communication skills with the ability to explain technical concepts to non-technical users

Ability to work both independently and collaboratively in a team environment

Strong organizational skills and attention to detail

Eagerness to learn and grow within IT infrastructure

Proactive mindset with a focus on continuous improvement

Strong sense of ownership and accountability

Customer-focused approach to IT support

Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

ADDITIONAL WAYS TO STAND OUT

2-5+ years of related IT experience

Experience with NetApp\Pure Storage

Exposure to virtualization technologies (VMware or Hyper-V)

Basic scripting or automation knowledge (PowerShell a plus)

Relevant certifications (CompTIA Network+, Security+, or similar)

THE PERKS

Immediate Benefits

Robust Total Rewards Package

Paid Time Off

Volunteer Time Off

Tuition Assistance

Employee Discounts, including tire discounts

Competitive Bonus Programs

Employee 401k Match ­

Diverse & Inclusive Work Environment with 20+ Employee Resource groups.

Hybrid Work

Employee Assistance Program ­

Future Growth Opportunities, including personal and professional

And many more benefits that come with working for a global industry leader!

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call …