Automotive Sales Call Center Representative

Company Overview

The VanDevere Automotive Family is Akron's most trusted auto dealer group, proudly family-owned since 1946. With five locations and over 400 employees, we are dedicated to creating a welcoming atmosphere for both customers and team members. Our commitment to honesty, professionalism, and exceeding expectations drives our success in the automotive industry.

Summary

We are seeking a Call Center Representative to join our dynamic team at VanDevere . In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your contributions will help us maintain our reputation for outstanding customer care while fostering a family-like environment.

Responsibilities

• Answer incoming calls from customers with professionalism and courtesy.
• Provide information about our products and services to potential customers.
• Assist customers with inquiries, complaints, and requests in a timely manner.
• Document customer interactions accurately in our CRM system.
• Collaborate with team members to resolve issues and improve service delivery.
• Follow up with customers to ensure their needs are met and satisfaction is achieved.
• Set sales appointments for the salesmen

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or call center environments preferred.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Familiarity with CRM software such as Salesforce is an advantage.
• Sales experience is beneficial but not required.

Benefits:

401(k) 5% Match

Dental insurance

Employee discount

Health insurance

Life insurance

Referral program

Vision insurance

If you are passionate about providing excellent customer service and want to be part of a family-oriented team, we invite you to apply today at The VanDevere Automotive Family!

VanDevere is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristi