Member Experience Representative- Bilingual Spanish Prefered

Delivers effective and engaging sales and service experiences through voice, text, and video

channels. Supports members by resolving a wide range of service requests and working to

proactively address issues and prevent the need for future interactions. Uses consultative selling

to identify and present members products and services to serve their needs while fostering long

term member relationships. Assists members and potential members through application

processes and ensures successful member product & service adoption. Successfully works in a fast

paced environment while continuously learning & adapting to change. Works professionally and

collaboratively toward improving members financial futures.