Mental Health Virtual Assistant | Patient Coordinator & Administrative Support
Winning Assistants · TELECOMMUTE · Posted Jul 8, 2026
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Job Title: Mental Health Virtual Assistant | Patient Coordinator & Administrative Support (Part-Time) [AC-R]
Position type: Part- time (20 hrs/ week)
Work Schedule: Monday - Friday 8:00 AM - 12:00 PM EDT or 9:00 AM -1:00 PM EDT
Salary: $5 - $6 per hour, depending on experience
Location: Remote - Philippines
Client Overview and Job Summary
Our client is a compassionate, U.S.-based mental health practice dedicated to helping individuals build resilience and improve their emotional well-being through evidence-based therapy and personalized care. The practice provides a supportive environment for patients while maintaining a strong commitment to exceptional service and efficient operations.
They are looking for a proactive and compassionate Mental Health Virtual Assistant to become an integral part of their growing team. This role is ideal for someone who enjoys interacting with patients, staying organized, and supporting a healthcare practice behind the scenes. You'll serve as the virtual front desk, manage scheduling and administrative tasks, assist with insurance verification, and help keep providers' calendars full through patient outreach. You'll also contribute to the practice's online presence by supporting social media and website updates.
Key Responsibilities
Patient Reception & Scheduling
Serve as the virtual front desk by answering incoming phone calls professionally and promptly.
Respond to patient emails and inquiries with excellent customer service.
Schedule, reschedule, and confirm patient appointments.
Maintain provider calendars and ensure efficient scheduling.
Administrative Support
Verify patients' insurance benefits and eligibility.
Perform general healthcare administrative tasks and maintain accurate patient information.
Support daily clinic operations to ensure smooth workflow.
Patient Reactivation & Outreach
Conduct outbound calls to previous patients to encourage appointment scheduling.
Help re-engage inactive patients to improve provider schedules and practice growth.
Maintain professional, empathetic communication during outreach.
Social Media & Website Support
Assist with updating the practice's website as needed.
Support basic social media management and content updates.
Help maintain an engaging online presence to support practice growth.
Billing Support (Secondary Responsibility)
Provide basic billing assistance when needed.
Support billing-related administrative tasks and be open to learning additional responsibilities as the practice grows.