Advisory and Consulting Manager, FedRAMP

Position Overview:

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent’s GRC solutions, and support business development activities.

Key Responsibilities

Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives.

Advise clients on the best approach based on this experience and engage in successful expectations management.

Manage projects to ensure project risks are proactively identified, communicated, and mitigated.

Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated.

Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on:

Capturing high quality business requirements.

Creating design walk-through documents and solution workflow diagrams.

Designing/Architecting product implementation.

Enabling customers to adopt and use our platform.

Maintaining balance between customer expectations and project team satisfaction.

Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features.

Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort price estimates; and contracting (Statements of Work etc.)

Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption.

Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their GRC journey.

Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent’s customer base

Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems

Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain.

Required Experience/Skills

7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).

FedRAMP experience required.

Experience with CMMC and NIST frameworks.

2-4 years’ experience running Risk or Compliance Programs.

2-4 managing implementations of large-scale technology products across industries.

Demonstrated experience delivering projects under formal governance frameworks (PMI, PMP, PRINCE2, or federal program standards).

Experience in client management and business development within those clients.

Effective skills in persuasion and influence, as well as an ability to enthuse and inspire.

Drive and determination to succeed in a dynamic company and growing team.

Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.

Exceptional communication and presentation skills including great public speaking skills and workshop facilitation.

Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Preferred Experience/Skills

Ability to lead or follow as the situation mandates.

CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired.

Ability to travel up to 20%.

#LI-SO1

U.S pay range

$115,000 $142,000 USD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, …