Dutch Speaking Advisor for an Online Payment Platform - Work Remote In Bulgaria

Dutch Speaking Advisor for an Online Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including Finance, Technology, and Customer Experience. With an unwavering commitment to candidate success and client excellence, we have established ourselves as a trusted partner for professionals seeking rewarding international careers. At Mercier Consultancy Group, we don't just place people in jobs — we build careers and shape futures.

Job Overview

We are thrilled to present an outstanding opportunity for a Dutch Speaking Advisor for an Online Payment Platform position in Bulgaria, working remotely within the country on behalf of a leading digital finance and payment solutions provider. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking clients navigating one of Europe's most innovative online payment ecosystems, delivering expert guidance and ensuring seamless financial experiences. This is a rare chance to advance your career in the Finance industry while enjoying the flexibility of remote work and the adventure of living in a vibrant European destination — making it one of the most exciting Dutch-speaking jobs available today.

Key Responsibilities

Provide professional, high-quality support to Dutch-speaking clients using an online payment platform, resolving account, transaction, and billing enquiries with accuracy and efficiency.

Guide customers through financial processes including payment setups, fund transfers, dispute resolutions, and account verification procedures.

Identify, investigate, and escalate potential fraudulent activity or payment irregularities in accordance with established Finance industry compliance protocols.

Ensure full adherence to financial regulations, data protection standards, and internal company policies when handling sensitive client information.

Educate Dutch-speaking users on platform features, security best practices, and available financial tools to enhance their overall experience.

Accurately document all customer interactions, case updates, and resolutions within the internal CRM system, maintaining comprehensive and compliant records.

Collaborate closely with technical support, risk management, and finance operations teams to resolve complex client issues in a timely manner.

Proactively identify trends in customer feedback and contribute insights to continuous service improvement initiatives within the Finance environment.