CSR/ Dispatch Hybrid

Description

Pinnacle's promise consists of People, Respect, Ownership, Morale, Integrity,

Safety, and Excellence

General Responsibilities

Managing a team to ensure timely and cost-effective deliveries.

Shift: M-F 10am - 6:30pm

Key Duties & Responsibilities

A. Operational Functions:

• Coordinating the schedule of a shipping company or a group of drivers.
• Ensuring that data related to deliveries and shipments of freight are entered

timely into tracking software.

• Managing customer service satisfaction by providing updates on ETA and

location of drivers.

• Obtaining back-haul freight and dispatching OTR drivers.
• Directing inbound and outbound logistics operations, such as transportation and

warehouse activities, safety performance, and logistics quality management.

• Negotiating and arranging transport of goods with shipping or freight companies.
• Determining method of shipment and preparing bills of lading, invoices, and other

shipping documents.

• Tracking delivery progress of shipments.
• Managing the zoning of driver dispatches to ensure they are cost effective

routes.

• Developing a proactive relationship with our customers by providing firstclass customer service and communication
• Handling shipment quoting/pricing for customers
• Covering available shipments through strategic negotiations with trucking

companies

• Providing problem-resolution effectively and a timely manner

B. Administrative Functions:

• Keeping records of all goods shipped, received, and stored.
• Managing and tracking detention times accurately per shipment.
• Sending and collecting documents to and from carriers
• Data entry of various files and information into our software

Minimum Requirements

o High school diploma or GED (General Education Diploma) equivalency

o Basic computer skills

o Detail oriented

o Thrive in a fast-paced environment

o Excel both as an individual and in a team environment.

o Excellent communication skills - written and verbal

o Professional, driven and results oriented

o LTL, Local , and Linehaul Knowledge

o Excellent time management

o Deadline driven thorough knowledge of the LTL and Linehaul

o Works well with team and alone

o Strong Knowledge of the roadways throughout the immediate area.

Disclaimer

Please Note: The duties and responsibilities described are not a comprehensive list and

additional tasks may be assigned to the employee as necessitated by business demands. This

job description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.