Director of Intake and Patient Services - RN Licensed Required

Summary

The Director of Intake is responsible for the success, accountability and oversight of the admission process. Manages the day to day operations of Intake to ensure safe and appropriate care is provided to those referred to and presenting for assessment for mental health services. This position ensures the direction and implementation of operating policies, processes and initiatives. This includes providing coaching and supervision to staff to meet and support organization objectives. The director is responsible for managing the department that handles all general inquiry calls from potential customers and referral sources, helping to provide services with high patient and referral source satisfaction. The director ensures these calls are documented and handled appropriately. In addition, the director has responsibility for overseeing and also performing (when needed) the assessments of all potential patients who call or present to the hospital. The director ensures the intake assessments are completed timely and appropriately. The director will also work with other directors to ensure patients have the best experience possible when seeking services and being admitted to the hospital.

Job Requirements

Degree: BSN, MA

California RN license

Minimum Work Experience

At least 2 years of experience working in a mental health setting required.

Managerial, supervisory responsibilities in an acute mental healthcare setting experience preferred.

Responsibilities

Oversee and manage intake and patient services operations, ensuring compliance with regulations.

Supervise intake and patient services staff, providing guidance and support in patient care and inquiry calls.

Maintain accurate documentation.

Collaborate with interdisciplinary teams to enhance patient care quality.

Develop and implement policies to improve all aspects of the department that would enhance patient and quality of care being given