Hotel Front Desk Agent

**Overview:** We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. If you have a passion for hospitality and enjoy interacting with guests, we would love to have you on board. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate guest information - Assist guests with any issues or complaints to ensure their satisfaction - Process payments and maintain guest accounts - Collaborate with other hotel staff to ensure seamless guest experiences **Skills:** - Experience in the hospitality industry preferred - Multilingual abilities are a plus - Knowledge of hospitality management practices - Excellent phone etiquette and communication skills - Familiarity with hotel operations, including night audit procedures - Proficiency in front desk operations, including check-ins, check-outs, and guest services - Strong guest relations skills to create a welcoming atmosphere Join our team as a Front Desk Agent and be part of creating memorable stays for our guests.

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Hilton: 2 years (Required)

Ability to Commute:

• Buffalo, NY 14226 (Required)

Ability to Relocate:

• Buffalo, NY 14226: Relocate before starting work (Required)

Work Location: In person