Delivery Driver Relief

SUMMARY

The primary purpose of the Delivery Relief (DR) will serve as primary backup to deliver and service accounts in any route in the absence of the assigned driver. Delivery Relief will promote a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent the company in a professional manner and provide excellent customer service.
• Promote safe work practices to include frequent behavior-based safety observations.
• Confer with Delivery Supervisors to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations.
• Is familiar with routes in all areas and departments to ensure flexibility and route coverage.
• Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers.
• Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area.
• Listen to and resolve service complaints.
• Prepare invoice, collect payment from customers and record transactions on customer receipt.
• Check in product with Store Manager, following store policy.
• Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays
• Responsible for adhering to Overage Beer Policy.
• Perform routine maintenance on trucks and comply with all FMCSR, state, and local laws and regulations.
• Maintain safe driving record and comply with company driving policy.
• Attend all scheduled meetings and company functions as required.
• Adhere to dress code, including safety “non-negotiables,” and be properly groomed at all times.
• Obey all Federal, State, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION

Basic training in an office or operations. Knowledge of basic office software and office technology, or warehouse/delivery technology. First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training.

Degree: 2, Points: 30

EXPERIENCE

Over 3 months up to and including 6 months.

Degree: 2, Points: 40

MENTAL/VISUAL/AUDITORY DEMAND

Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.

Degree: 3, Points: 15

WORKING CONDITIONS

Undesirable working conditions. Exposed to noise, dust, heat, oils, fumes, and other elements with one continuously present to the extent of being disagreeable, or with several elements present to the extent of being disagreeable but usually not more than one at a time.

Degree: 4, Points: 20

INITIATIVE AND INGENUITY

Requires the use of some judgment to use acquired job knowledge to comply with instructions and standard procedures, methods or practices involving the making of minor decisions.

Degree: 2, Points: 28

PHYSICAL DEMAND

Considerable physical effort consisting of:

• Continuously lifting or moving average-weight material, or
• Continuously lifting or moving light-weight material in difficult work positions, or
• Frequently lifting or moving heavy-weight material, or
• Frequently lifting or moving average-weight material in difficult work positions, or
• Occasionally lifti…