Customer Service Representative

JOB SUMMARY

Join the team at the Anchorage Animal Care & Control Center (AACC) and help support daily operations while making a positive impact on animals and the community.

In this role, you will provide front desk and administrative support, assisting with animal intake, adoptions, and customer service.

• Greet and assist the public in person and over the phone
• Support animal intake, redemption, and adoption processes
• Perform clerical and data entry tasks

Schedule: Full-time (40 hours per week)

REQUIRED QUALIFICATIONS

• Must be 18 years or older
• High school diploma or GED
• Minimum 1 year customer service experience
• Minimum 6 months cash handling experience
• Minimum 6 months office/front desk experience
• Strong computer and communication skills
• Ability to read, write, and speak English proficiently
• Reliable smartphone for scheduling and communication
• Must pass background check, drug screen, and physical evaluation

DESIRED QUALIFICATIONS

• Experience working with animals or in an animal-related organization
• Basic knowledge of pet care
• Typing speed of 35+ WPM

KEY RESPONSIBILITIES

• Greet customers and determine service needs (front counter and phone)
• Provide information on:
• Animal care and ownership
• Adoptions, redemptions, and lost/found animals
• AACC policies and municipal regulations
• Assist with animal handling (leashing dogs, placing cats in carriers)
• Process payments for services, fees, and donations
• Maintain accurate records and balance daily cash transactions
• Enter and manage data in the Chameleon system
• Complete opening and closing procedures

WORKING ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public.

BENEFITS

• Medical, dental, and vision insurance
• Life insurance
• Paid Time Off
• 401(k) with company match
• Short-term disability
• Employee Assistance Program (EAP)
• Benefits begin on day one

Denali Universal Services is an EQUAL OPPORTUNITY EMPLOYER

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person