Service Desk Manager

Schedule: Monday - Friday; 9AM - 6PM ET

Classification: Full Time - Exempt

Salary: $80,000

Reports To: Sr. Manager of Systems Administration

Department: Innovation and Technology

Travel Required: Yes - 2%; annual travel for department onsite meeting (up to 4 days)

Location: Hybrid (Lutz, FL). This role is primarily remote but requires occasional travel to our main office in Lutz, FL

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a Service Desk Manager to lead our Desktop Support and Jr. System Administration team, an extension of the Innovation and Technology department. As the Service Desk Manager, this individual will be a member of a team that is responsible for the maintenance, configuration, and reliable operation of Lap of Love’s computer systems, VoIP phones, printers, servers, and other systems. Their primary role will consist of managing the team that assists users as the first and second levels of support, installing software, initial configuration of new laptops and desktops, maintaining the Lap of Love asset inventory management, and actively resolving problems and issues to limit work disruptions within the company. This is a mid-level position with the opportunity to learn and grow with the company and includes opportunity for additional responsibilities and advancement.