Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Spanish Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in placing skilled professionals in roles that align with their language abilities, career aspirations, and personal goals — creating success stories for both candidates and clients. At Mercier Consultancy Group, we are committed to delivering recruitment solutions of the highest calibre, with integrity, transparency, and a truly personalised approach at every step.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and motivated Spanish Speaking Player Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role sits at the heart of the Gaming & Esports industry, where you will serve as a dedicated point of contact for Spanish-speaking players, ensuring they receive world-class support that elevates their gaming experience to the next level. If you are fluent in Spanish, have a genuine enthusiasm for gaming and esports, and are ready to launch or advance your career with one of the most exciting and fast-growing sectors in the world, this is the opportunity you have been waiting for — and one of the most rewarding Spanish-speaking jobs available in Europe today.

Key Responsibilities

Deliver prompt, professional, and empathetic player support to Spanish-speaking users across multiple communication channels, including live chat, email, and ticketing platforms, within the Gaming & Esports environment.

Investigate, troubleshoot, and resolve player-reported issues related to account access, in-game purchases, technical performance, and gameplay functionality with accuracy and efficiency.

Maintain comprehensive knowledge of the gaming products and esports titles supported, enabling you to provide informed, contextually relevant assistance to players at all levels.

Accurately document all player interactions, case details, and resolutions within the internal CRM system to support quality assurance and continuous service improvement initiatives.

Escalate complex or unresolved player concerns to the appropriate internal departments or senior support teams, ensuring seamless follow-through and player satisfaction.

Monitor player feedback trends and relay actionable insights to the product and development teams to help improve the overall gaming experience for Spanish-speaking communities.

Collaborate closely with international colleagues and team leads to maintain consistent service standards and contribute positively to a high-performance support culture.

Ensure full compliance with data protection regulations and company policies when handling sensitive player information and account data.