PM Housekeeper - Fairfield Inn Marriott Liberty

Position: PM Housekeeper - Fairfield Inn by Marriott Liberty

What’s the job?

The Room Attendant is a crucial member of the hospitality team responsible for maintaining cleanliness, order, and a welcoming atmosphere in guest rooms, public areas, and other designated spaces. They play a key role in ensuring guest satisfaction and a positive guest experience. As a PM Housekeeper you will provide service to the guest rooms that have a contractual late checkout.

Job

Responsibilities include:

• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
• Vacuum/mop all floors.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service:

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned:

• Completes daily housekeeping report.
• Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
• Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONAL BACKGROUND, AND

EXPERIENCE:

• High School Diploma, GED, or equivalent years of relevant work experience required.
• Previous housekeeping experience is preferred but not required.

#J-18808-Ljbffr