Technical Support Specialist, Level 1-2

Intradyn is looking for a customer-focused and technically curious Technical Support Specialist to join our support team. This role is ideal for someone who enjoys helping customers, organizing support tickets, troubleshooting issues, and working with internal team members to find solutions.

This is a hybrid Level 1 and Level 2 support role. The person in this position will be responsible for answering support calls, managing CRM and DevSecOps tickets, communicating with customers, researching prior issues, performing initial troubleshooting, and escalating complex technical problems to Level 3 support when needed.