Sales Manager, Partner Account Management

The Position

CallRail is looking for a Sales Manager, Growth Partner Account Management.

This isn't a typical account management leadership role. Our Partner Account Management team works exclusively with marketing agencies and their clients — and the best person for this job has lived that world. You understand how agencies think, how they sell, how they prove value to their clients, and what keeps them loyal to a platform. You'll bring that lens to everything: how you coach, how you build playbooks, and how you position CallRail's value in a way that maps to how marketers actually work.

What You'll Do

Lead and Develop the Team

Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently — through the specific lens of someone who understands agency dynamics.

Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans

Build and share playbooks, talk tracks, and account strategies tailored to the agency model — including how to speak to agency owners, strategists, and the end clients they serve

Coach your reps to think like marketers: understand attribution, campaign ROI, and the metrics agencies use to demonstrate value to their clients

Actively partner with reps on high-stakes accounts and complex negotiations

Invest in career development for top performers; identify the next leaders on your bench

When headcount opens up, recruit and onboard talent who can contribute quickly — ideally candidates with agency backgrounds or marketing fluency

Drive Revenue Performance

Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets

Ensure every rep has a clear, documented growth strategy for their book — anchored in what success looks like for each agency and their client roster

Identify at-risk accounts early — before they're in crisis — and lead intervention plays

Run tight pipeline hygiene and deliver accurate monthly forecasts

Deploy AI as a Team Force Multiplier

One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.

Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene

Use AI to surface expansion signals across the book and prioritize outreach

Model AI-enabled selling behavior for the team — not just strategy, but execution

Continuously evaluate new tooling and methods that extend the team's capacity

Shape Go-to-Market Strategy for Your Segment

Identify whitespace and inform pricing/packaging decisions for the agency segment

Surface patterns across the book — competitive pressure, product friction, partner churn signals — and bring data-backed recommendations to leadership

Collaborate with Marketing on retention campaigns, case studies, and account-based plays that resonate with how agencies think about ROI

Partner with Product to translate customer insight into roadmap influence, particularly around features that map to agency workflows and client reporting needs

Work with Sales Operations to improve process, tooling, and reporting infrastructure

Own Your Forecast

Maintain a clear, current view of pipeline health across your team's book at all times

Present pipeline and forecast weekly to the Director of Growth Account Management

Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends

Escalate systemic issues with specificity and a point of view

What You'll Need

5+ years in account management, customer success, or B2B sales — with 2+ years leading or managing a team

Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment

Direct experience working with, selling into, or managing through marketing agencies — you understand how they're structured, how they sell to clients, and how they measure their own success

Proven ability to coach consultative selling, account planning, and executive engagement — you make your team measurably better

Strong forecasting skills and comfort presenting pipeline to senior leadership

Experience shaping sales strategy at the segment level, not just executing against a playbook

Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)

Clear, confident communicator — you can run a high-energy team meeting and write a tight business case

Preferred

Background in marketing technology, analytics, or a platform serving agencies or SMBs

Experience managing in high-velocity, agency-driven, or partner account environments

Familiarity with call tracking, attribution modeling, or conversation intelligence products

Demonstrated use of AI tools to improve team efficiency and selling

If you do not meet all the requirements listed, we still encourage y…