Front Desk Supervisor

Job Overview

Eye Surgery Center of Louisiana is seeking an energetic and detail-oriented Clinic Front Desk Supervisor to lead our front office team and ensure the smooth operation of our healthcare facility. This pivotal role involves overseeing patient check-in and check-out processes, managing administrative workflows, and supporting clinical staff to deliver exceptional patient care. The ideal candidate will possess strong leadership skills, a comprehensive understanding of medical office management, and experience with practice management and electronic health record (EHR) systems. Knowledge and experience with Nextech is a plus but not required. Your enthusiasm and proactive approach will help foster a welcoming environment for patients and staff alike.

Responsibilities

• Supervise daily front desk operations, including patient scheduling, registration, and billing procedures
• Ensure accurate patient check-in and check-out processes.
• Manage patient inquiries and resolve any issues promptly.
• Coordinate with clinical teams to ensure efficient patient flow and timely appointment management
• Train and mentor front desk staff on best practices and procedures.
• Monitor and manage appointment scheduling, cancellations, no-shows and recalls.
• Oversee medical administrative support functions such as medical records, insurance verification, and data entry using Nextech Plus and Intellechart
• Manage staff scheduling, training, performance evaluations, and conflict resolution with assistance from the administrator
• Maintain compliance with HIPAA regulations to protect patient confidentiality and data security
• Implement office policies and procedures to enhance operational efficiency and patient satisfaction

Requirements

• Proven experience in medical office management or healthcare administration, preferably within a Retina or ophthalmic clinic
• Supervising experience
• Strong knowledge of EMR (Electronic Medical Records) systems specifically Nextech
• Familiarity with healthcare regulations including HIPAA and utilization management protocols
• Excellent organizational skills with the ability to multitask in a fast-paced environment
• Experience working with diverse healthcare teams
• Travel and oversee outreach clinics regularly to confirm they have a clear understanding of expectations set forth and confirm all offices are consistent. (within a 30-60 mile radius depending on where you live)

Join us in creating a positive impact on patient experiences by leading our front desk operations with enthusiasm and professionalism. This role offers an exciting opportunity to develop your leadership skills while contributing to a well-organized healthcare environment dedicated to excellence.

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person