IT Support Technician

About SRS Acquiom

SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M A and loan agency transactions more efficiently.

Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services.

Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value.

We’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.

A few benefits our employees enjoy

Day‑one coverage: medical, dental, and vision plans so you’re protected from the start

A 401(k) with a 4% company match to keep your future on track

Discretionary time off - take the time you need, when you need it

Employer‑paid life insurance, with the option to add extra coverage for peace of mind

Employee Assistance Programs for confidential support when life gets complicated

Discounted pet insurance (because furry family members count, too)

A fitness credit to back your health and wellness goals

Pre‑tax plans for dependent care, transportation, and flexible spending

Position Summary

SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines.

The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.

Compensation: The hourly rate for this role is between $31.25 and $36.06, depending on level of experience.

Location: This is an on-site and in-person hybrid position based out of Denver, CO.

Primary Responsibilities

Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices

Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion

Perform end-user training on macOS and other company-provided software and hardware

Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues

Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities

Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process

Engage with vendors when necessary to research issues and determine and implement recommended solutions

Maintain inventory levels of equipment to facilitate on-boarding process.

Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system

Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1

Maintain employee backup system as part of Disaster Recovery/Backup Plan

Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smartphones

Follow documented troubleshooting procedures and standards

Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation

Other tasks as assigned

Required Qualifications Skills

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience

Candidate must have a minimum of 1 year experience supporting macOS laptops or desktops in an enterprise environment

Experience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 Google G-Suite), and mobile devices running iOS

Proven ability to listen respectfully and communicate effectively with non-technical staff

Computer configuration and application setup experience with equal weight given to Windows and macOS

Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing

Experience using centralized management/MDM tools for OS configuration and …