Customer Service Specialist - Dutch/Flemish (Remote)
WorkNomads · TELECOMMUTE · Posted Jul 3, 2026
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We are seeking a Dutch/Flemish Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to Dutch-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.
As a Customer Service Specialist , your key responsibilities will include:
Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
Manage an intensive workload of 50–60 inbound customer calls per day , e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
Accurately document customer interactions and complete all required administrative tasks in internal systems.