Assistant Property Manager; Multi-site

Position: Assistant Property Manager (Multi-site)

Salary range: $24.00 - $30.00 per hour, plus potential commission and bonus.

Holland is seeking an experienced, detail-oriented, leasing professional to assist in leading our property management team at our multi-site community, Quin and Nita, in Denver, Colorado. The Assistant Property Manager is responsible for assisting the Property Manager with the day-to-day operations of an assigned property and the management of team members and resources to ensure the property functions and goals are met in accordance with Holland Partner Group’s Core Values.

Essential

Job Functions

• Provide support as needed to the Property Manager.
• Assume responsibility of supervising staff and assist the Regional Property Manager with managing the assigned property in the absence of the Property Manager.
• Meet and greet all prospects, visitors, and residents of the property and provide customer support.
• Clearly and confidently explain lease agreements, policies, and addenda to new and current residents.
• Remain current on accurate knowledge of assigned property information including pricing, availability, unit floor plans, and amenities.
• Ensure staff is motivated and functions as an effective team to provide a superior level of customer service.
• Assist in developing various leasing programs and ensure program success through participation and review.
• Co-conduct community, staff, and safety meetings and attend management meetings as directed.
• Regularly inspect and assess the property grounds, common areas, models, vacant units, and office area of assigned property and offer recommendations regarding compliance and needed improvements.
• Interview prospective residents to determine if the property meets the needs of the guest and qualifies the guest for tenancy.
• Maintains contact with prospective residents via phone, e-mail, thank you note, etc. until a lease has been executed within the property or elsewhere.
• Maintain proper inventory of supplies sufficient for providing service and maintaining operations in the administrative office. Purchase supplies as needed, using a standard purchase order system if required.
• Maintain accurate documentation of all leasing activity including, but not limited to, phone calls, guest visits, new leases, and lease renewals. Enter all activity into property management software on a daily basis.
• Collect security deposits, rents, and all other funds associated with leasing. Document each transaction properly in the property management software system.
• Perform daily deposit of funds collected into assigned property’s bank account.
• Report and record all delinquent rents and post late notices to residents as required. Remain up-to-date on all state laws regarding non-payment and delinquent accounts.
• Handle all resident issues in a timely manner, providing proper documentation, and informing Property Manager and Regional Manager as needed.
• Input daily all administrative, financial, and maintenance activity for assigned property.
• Maintain resident files according to Holland Residential Standard Operating Procedures.
• Assist Property Manager in the completion of various daily, weekly, and monthly reports in a timely and accurate manner. Weekly reports must be completed, accurate, and sent each Sunday by the end of the day.
• Process accounts payable in a consistent and timely manner with approval of Property Manager.
• Follow guidelines of Property operating budget.
• Assist in the overall marketing and promotional efforts, including all on-line and in-print ads, signage, mailings, and other distributions as required.
• Monitor closing ratios of Sales Associates to ensure requirements are met and recommend additional training of Sales Associates as necessary.
• Assist sales staff with resident retention and lease renewal programs.
• Maintain the lease expiration schedule to ensure occupancy levels are maintained according to company guidelines.
• Maintain current market studies and stay apprised of new communities, specials, and promotions in the area.
• Maintain a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
• Attend and monitor various…